Shipping Policy

Accentuate Fashion Shipping Policy

At Accentuate Fashion, we are committed to delivering your order promptly and securely. We understand the importance of a smooth and reliable shipping process and aim to provide transparent information on our shipping procedures, costs, and timelines.

1. Order Processing

Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) once payment is confirmed. During high-demand periods or sales events, processing times may be slightly extended due to increased order volumes.
  • Once your order has been processed, you will receive a confirmation email with your order details and tracking information.

Order Changes and Cancellations

  • If you need to make changes to your order, such as updating the shipping address or modifying item selections, please contact us within 24 hours of placing your order. We strive to accommodate requests whenever possible, but once your order is processed and shipped, changes cannot be made.

2. Shipping Options and Rates

We offer several shipping options to accommodate different delivery needs. Shipping rates and delivery estimates vary by destination and are calculated at checkout.

Domestic Shipping (for local customers, if applicable)

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.

International Shipping

  • We ship internationally to most regions, with a focus on Europe and North America.
  • Standard International Shipping: Estimated delivery within 7-15 business days, depending on the destination.
  • Expedited International Shipping: Estimated delivery within 3-7 business days, depending on the destination.

Please note that delivery times are approximate and may vary depending on the shipping carrier and any customs clearance procedures for international orders.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping option selected and the delivery address. During special promotions, we may offer free shipping for orders over a certain amount or for specific regions. For information on our current shipping offers, please check our homepage or subscribe to our newsletter.

4. International Shipping Considerations

Customs, Duties, and Taxes

  • For international orders, customs and import duties may apply upon the package’s arrival in the destination country. These charges vary by country and are the responsibility of the customer. Accentuate Fashion does not control or cover these charges.
  • We recommend contacting your local customs office for information on potential customs fees and taxes before placing your order.

Customs Delays

  • International shipments may occasionally be delayed due to customs processing. Although we strive to ensure timely delivery, we cannot control delays caused by customs or local postal services. We appreciate your patience in such situations.

5. Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order’s progress on the courier’s website. If you don’t receive a tracking email within 3 business days after your order is processed, please check your spam or junk mail folder. For further assistance, feel free to contact us at support@accentuatefashion.com.

6. Lost or Delayed Shipments

While we work with trusted carriers, there may be rare instances of lost or delayed packages. If your package has not arrived within the estimated delivery window, please:

  • Check your tracking number for updates.
  • Verify the shipping address provided in your order.
  • Contact our customer service team for assistance. We will coordinate with the shipping carrier to locate your package and provide a resolution.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal to pay customs fees, or other delivery issues, we will contact you to arrange a re-delivery. Additional shipping charges may apply for re-shipping if the error was not due to Accentuate Fashion.

8. Delivery Restrictions

Please note that some regions or countries may have specific delivery restrictions or limitations. If we are unable to ship to your location due to logistical or regulatory issues, we will notify you at checkout or after placing the order.