FAQ
Q: How do I place an order?
A: Ordering with Accentuate Fashion is easy! Simply browse our collections and click on an item you like to view details, sizing, and other options. Select your size and preferred color, then click “Add to Cart.” When you’re ready to check out, go to your cart, review your selections, and proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed securely to ensure your information is protected.
Q: Can I modify or cancel my order after it’s placed?
A: We understand that mistakes happen! If you need to change or cancel your order, please contact us within 24 hours of placing it. Once your order enters processing, we may not be able to make modifications, but we’ll do our best to assist.
Q: How do I know which size to choose?
A: We provide a detailed size chart on each product page to help you select the best fit. If you’re between sizes or unsure, we recommend going up a size for comfort. Our customer service team is also available to answer any sizing questions.
Q: Do you offer international shipping?
A: Yes, we ship to many countries, including most locations in Europe and North America. Shipping rates and delivery times vary based on your location and chosen shipping option, which will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you an email with a tracking number. Use this tracking number to follow your package’s journey on the courier’s website.
Q: When will my order arrive?
A: Shipping times depend on the destination and chosen shipping method. For standard shipping, you can typically expect delivery within 7-15 business days for international orders. Expedited shipping options are also available at checkout.
Q: Will I need to pay customs fees?
A: International orders may be subject to customs fees, taxes, or import duties. These charges vary by country and are the responsibility of the buyer. We recommend checking with your local customs office for more information on potential charges.
Q: What should I do if I receive a damaged or incorrect item?
A: We apologize for any inconvenience caused! If you receive an item that’s damaged or incorrect, please reach out to our customer service team within 7 days of receiving your order. We’ll work with you to resolve the issue, whether that means sending a replacement or issuing a refund.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original condition. Please make sure to keep all tags and original packaging. See our Refund and Returns Policy for more details on initiating a return.
Q: How long does it take to process a refund?
A: Once we receive your returned item, our team will inspect it within 3 business days. Approved refunds will be processed within 5-7 business days to your original payment method. You’ll receive a confirmation email once the refund is complete.
Q: Can I exchange an item for a different size or color?
A: Yes, exchanges are available for items in different sizes or colors if we have them in stock. Please contact our customer service team to arrange the exchange, and we’ll guide you through the process.
Q: How do I contact customer service?
A: You can reach our friendly customer service team by emailing support@accentuatefashion.com. We’re here to help with any questions or concerns you may have.
Q: Are there any items that cannot be returned or exchanged?
A: Sale items and gift cards are final sale and cannot be returned or exchanged. We encourage you to double-check your selection on sale items before placing your order.
Q: Do you have a loyalty program or offer discounts?
A: Yes! We often have special promotions and discounts available. Join our newsletter or follow us on social media to stay updated on our latest deals and offers.